1. General Information

    1. In these terms and conditions:

      1. "Fields Data Recovery Singapore" refers to " Fields Data Recovery" a UK registered company whose registered address is "18/21 Old Field Road, Bocam Park, Pencoed, Bridgend, CF35 5LJ”

      2. "Client" refers to any business, charity or any other legitimate entity with the necessary authority to agree to these terms and conditions who has sent or may send digital media and associated peripherals to Fields Data Recovery Singapore for data recovery services to any of its offices or postal boxes worldwide.

      3. "Media" refers to any hard disk drives, floppy disks, USB Disks, External Hard Drives (where the hard disk remains securely attached to the enclosure), Laptops, Personal Computers Tapes or any other digital storage device sent to Fields Data Recovery Singapore.

      4. "Peripherals" refers to any items associated with the media such as wires, leads, controller cards, unattached external enclosures which can be readily detached from the media without affecting its ability to store digital data.

    2. These terms and conditions only apply to the return of the digital media originally sent to Fields Data Recovery Singapore by the client and does not apply to the carriage of any recovered data which is covered by the general terms and conditions which can be found on our website.

    3. Fields Data Recovery will exercise reasonable care and skill while handling the Client’s media. Where it is reasonably necessary to open or dismantle an external enclosure or caddy to access internal storage media for the purposes of providing the data recovery service, the Client acknowledges that such enclosure or caddy may be damaged or rendered unusable. Fields Data Recovery shall not be liable for such damage provided it has exercised reasonable care in performing the service. Nothing in this clause excludes or limits liability for negligence, wilful misconduct, or failure to exercise reasonable care.
    4. Fields Data Recovery Singapore is not responsible if a warranty is nullified as a result of work that was required to provide the data recovery service.
    5. If no request has been made at the time the inquiry is made or via a written letter enclosed in the package, any peripherals supplied by the client, such as cables, original boxes, etc., may be discarded. Fields Data Recovery Singapore is not responsible for replacing any discarded peripherals, including the device's original box in the event that it was required for a warranty claim.
    6. The client acknowledges that if the original media are not requested back within 7 days of declining the quotation or the shipping of recovered data, the media will be disposed of in an environmentally friendly manner. The company cannot be held responsible or liable for any ongoing warranty claims where the original media needed to be returned if a request is made for its return beyond the 7-day period and we have already disposed of it in an ecologically friendly manner.

  2. Shipping Services

    1. Fields Data Recovery Singapore undertakes to offer a free return shipping service to paying and non-paying customers in accordance with advertisements made on its website, but the client accepts that the free return shipping service does not apply to laptops, media that came with peripherals or media whose combined weight is more than 2kg

    2. The client accepts that standard mail returns are processed once per calendar month on the last working day.

    3. The client accepts that the expected delivery time via standard mail is 21 days and via courier service is 3 days and that this time frame is calculated from the date of recovery plus 14 business days.

    4. Fields Data Recovery shall not be liable for delivery delays caused by third-party postal or courier services, provided it has exercised reasonable care in arranging shipment. This clause does not affect any statutory rights which cannot be excluded under applicable law

    5. The client accepts that in accordance with the general terms and conditions of service the media and/or peripherals may be located at one of Fields Data Recovery Singapore’s offices worldwide and that the free return shipping service is for standard mail only - does not include a courier service -the client therefore accepts the following:

      1. The free return shipping could be provided by any of the following: Deutsche Post (Germany), Royal Mail (UK), Parcelforce (UK / EU), La Poste (France), Poste Italiane (Italy), Correos (Spain) and Priority Mail (USA), Singapore post, Hong Kong Post.

      2. A signature may not be required, and the client therefore accepts that Fields Data Recovery Singapore will only be required to provide proof of dispatch

      3. The client accepts a photocopy of the front of the parcel showing postage and address label affixed as proof of dispatch or a tracking number from any of the carriers listed in 2.5.1

      4. The client accepts that tracking numbers may not be available for standard mail services

      5. Where Fields Data Recovery provides proof of dispatch, its liability for loss or damage occurring during transit shall be limited to the compensation available from the relevant postal or courier service, provided that Fields Data Recovery has exercised reasonable care in selecting and instructing the carrier. Fields Data Recovery shall provide reasonable assistance to the Client in making any claim against the carrier.

    6. All other shipping requests are subject to the following charges:

      Media TypeWeight AllowanceService TypeCost
      All MediaUp to 2KG Free postFree
      All MediaUp to 2KGRoyal Mail trackedSGD90
      Multiple drives + Small RAIDS2KG - 4KGRoyal Mail trackedSGD104
      Multiple drives + Large RAIDS4KG - 10KGRoyal Mail trackedSGD156
      Large towers/servers/Monitors10KG - 30KGDHLSGD312
      Laptop2KG – 10KgRoyal Mail TrackedSGD156

      Please note Large towers / Servers / Monitors this is a min cost each item will be assessed individually and a cost provided upon request.

      1. Fields Data Recovery Singapore accepts credit or debit card (VISA/Mastercard/AMEX) as well as Paypal or bank transfer for payment of shipping services

      2. All parcels dispatched using the courier service will be via DHL, Parcelforce, Royal Mail Tracked 24 and UPS and the client accepts a tracking number from any of these carriers as proof of dispatch

  3. Redress for lost media or peripherals

    1. The clients accept that providing Fields Data Recovery Singapore provide proof of dispatch its liability for loss or damage occurring while the media or peripherals are in transit shall be limited in accordance with Clause 2.5.5 and subject to the exercise of reasonable care. Nothing in this clause excludes liability for negligence or wilful misconduct.

    2. The client accepts that any media or peripherals sent to Fields Data Recovery Singapore were faulty and for the purposes of physical loss or damage to media or peripherals prior to dispatch, Fields Data Recovery’s liability shall be limited to the lower of (a) the reasonable replacement value of the item at the time of receipt or (b) SGD 200 per item, unless a higher value has been declared in writing by the Client and accepted by Fields Data Recovery. This limitation does not apply to loss or damage arising from negligence, wilful misconduct, or failure to exercise reasonable care.

  4. Legality

    1. The Client warrants that all media and its contents provided to Fields Data Recovery Singapore are lawful and that the Client has the legal right to request data recovery services in respect of such media.

  5. Governing Law and Jurisdiction

    1. These Returns Drive Policy Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. The parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute or claim arising out of or in connection with these terms.

    These Terms and Conditions were last modified on 29/12/2025